Privacy Policy for Zapz Fun Zone

Effective Date: September 18, 2025

Introduction

At Zapz Fun Zone, a mobile laser tag rental service based in Lake City, South Carolina, we are dedicated to providing fun, safe, and memorable events for families, parties, and groups. We bring professional-grade laser tag equipment, barriers, and game setups directly to your location—whether it's a yard, park, gymnasium, or other space—for up to 12-16 players with various game modes like Team Elimination, Zombie, and Civil War. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website (www.zapzfunzone.com), contact us, book an event, sign a waiver, or participate in our services. We are committed to safeguarding your privacy and handling your data responsibly.

By using our website, submitting inquiries, or engaging with our services, you consent to the practices described in this policy. If you have questions, contact us at 843-615-6747 or via the details below.

Information We Collect

We collect personal information to facilitate bookings, ensure safety, and provide excellent service. The types of information may include:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Booking and Event Details: Head count, event date/time, location (including ZIP code for travel calculations), party package preferences (e.g., Natural Barrier, Platinum, or Diamond), and special requests (e.g., additional players or extended play time).

  • Waiver and Participant Information: For safety, we require signed waivers from all participants (or guardians for minors). This may include full name, date of birth, emergency contact details, and relevant medical history (e.g., allergies, physical limitations).

  • Payment Information: Credit card details or other payment methods for processing rentals (handled securely via third-party processors).

  • Website Usage Data: Automatically collected information like IP address, browser type, pages visited, and device details to improve our site.

We do not collect sensitive information beyond what's necessary for waivers and bookings, and we limit collection to what's required for your event.

How We Collect Information

We gather information through:

  • Directly from You: Via phone calls (843-615-6747), emails, or messages when inquiring about pricing or booking (e.g., providing head count and event details). Waivers are signed on-site or pre-submitted digitally/in-person.

  • Website Interactions: If you use any forms on our site (e.g., contact inquiries), we collect the fields you provide.

  • Automatically: Through cookies and similar technologies on our website to track usage and preferences (see "Cookies" section below).

  • During Events: Verbally or via waiver forms at your location.

How We Use Information

Your information helps us deliver seamless service, including:

  • Processing bookings, calculating pricing (e.g., base packages from $150-$400 plus travel fees beyond 40 miles from ZIP 29560), and coordinating event setups.

  • Communicating about your event, such as confirmations, reminders, or follow-ups.

  • Ensuring participant safety through waiver reviews and staff coaching.

  • Improving our services based on feedback or usage analytics.

  • Complying with legal requirements, like record-keeping for liability.

We retain information only as long as needed (e.g., booking details for 2 years post-event for dispute resolution) and securely delete it afterward.

How We Share Information

We do not sell, rent, or share your personal information for marketing purposes. We may share it only when necessary:

  • Service Providers: With trusted third parties like payment processors (for secure transactions) or delivery/logistics partners (for event setup), under strict confidentiality agreements.

  • Legal Requirements: If required by law, such as to authorities for safety investigations or subpoenas.

  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new owner.

  • With Your Consent: For example, if you opt-in to share event photos on our gallery.

We encourage you to review the privacy policies of any third parties we mention.

How We Protect Information

We prioritize your data's security with industry-standard measures, including:

  • Encryption for payment and sensitive data transmission (e.g., SSL for online forms).

  • Secure storage and access controls to prevent unauthorized access.

  • Regular audits and staff training on data handling.

While we use reasonable efforts, no system is 100% secure, so we cannot guarantee absolute protection against breaches.

Cookies and Tracking Technologies

Our website uses cookies—small files stored on your device—to enhance functionality, remember preferences, and analyze site traffic. These include essential cookies (for site operation) and analytics cookies (for improvements). You can manage or disable cookies via your browser settings, but this may affect site features. We do not use cookies for targeted advertising.

Children's Privacy

Our services are family-friendly and often involve minors. We do not knowingly collect information from children under 13 without parental consent. For waivers, guardians must provide and consent to details for participants under 18. If we learn of unintended collection from children, we will delete it promptly. Parents can contact us to review or remove their child's information.

Your Privacy Rights

You have the right to:

  • Access, correct, or update your information.

  • Request deletion (subject to legal retention needs).

  • Opt-out of non-essential communications (e.g., promotional emails).

To exercise these rights, contact us below with proof of identity. We will respond within 30 days.

Changes to This Policy

We may update this policy to reflect changes in our practices or laws. Updates will be posted here with the new effective date. We encourage periodic reviews; continued use after changes implies acceptance.

Contact Us

For questions, requests, or concerns about this Privacy Policy:

  • Phone: 843-615-6747

    (Mon-Wed 9 AM-8 PM; Thu-Sat 9 AM-10 PM; Sun church events only)

  • Email: [Contact@ZapzFunZone.com]

  • Address: Lake City, SC

Thank you for trusting ZAPZ Fun Zone with your events—we're excited to zap some fun into your next gathering!